fetchzi

Help Centre

Need help with your order? We're here 24/7.

How do I track my order?

Once your order is placed, you can track it in real-time from your order confirmation email or the app.

Can I cancel my order?

Orders can be cancelled within 2 minutes of placing them. Contact support immediately if you need to cancel.

What if an item is missing?

Contact our support team and we will arrange a refund or replacement for any missing items.

How do I get a refund?

Refunds are processed within 3–5 business days back to your original payment method.

Still need help?

Email us at [email protected]